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Webhooks allow your application to receive real-time notifications when events occur in Relyable, such as test completions, score drops, or critical failures.

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Setting Up Webhooks

1

Navigate to Workspace Settings

In your Relyable dashboard, go to Settings → Webhooks
2

Add Webhook URL

Click Add Webhook and enter your endpoint URL. This should be a publicly accessible HTTPS endpoint.
3

Select Events

Choose which events you want to receive:
  • Test run completed
  • Test run failed
  • Agent score dropped
  • Critical test case failed
4

Save and Get Secret

Save your webhook. You’ll receive a signing secret to verify webhook authenticity.

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Webhook Events

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test_run.completed

Sent when a test run finishes successfully: 
{
  "event": "test_run.completed",
  "timestamp": "2025-01-16T15:38:00Z",
  "data": {
    "test_run_id": "run_xyz789",
    "agent_id": "agent_abc123",
    "agent_name": "Real Estate Inbound Agent",
    "score": 73.5,
    "previous_score": 68.2,
    "total_calls": 5,
    "passed_test_cases": 15,
    "failed_test_cases": 5,
    "duration_seconds": 420,
    "scenarios_tested": ["scenario_buying_1", "scenario_selling_1"],
    "view_url": "https://app.relyable.ai/agents/agent_abc123/runs/run_xyz789"
  }
}

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test_run.failed

Sent when a test run fails to complete: 
{
  "event": "test_run.failed",
  "timestamp": "2025-01-16T15:40:00Z",
  "data": {
    "test_run_id": "run_xyz789",
    "agent_id": "agent_abc123",
    "error": "Phone number not reachable",
    "calls_completed": 2,
    "calls_failed": 3
  }
}

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agent.score_dropped

Sent when an agent’s score drops below a threshold: 
{
  "event": "agent.score_dropped",
  "timestamp": "2025-01-16T16:00:00Z",
  "data": {
    "agent_id": "agent_abc123",
    "agent_name": "Real Estate Inbound Agent",
    "current_score": 62.5,
    "previous_score": 78.2,
    "threshold": 70.0,
    "drop_percentage": 20.1,
    "period": "last_24_hours",
    "view_url": "https://app.relyable.ai/agents/agent_abc123"
  }
}

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test_case.critical_failure

Sent when a critical test case fails: 
{
  "event": "test_case.critical_failure",
  "timestamp": "2025-01-16T16:05:00Z",
  "data": {
    "test_case_id": "tc_emergency_routing",
    "test_case_name": "Agent must route emergency calls",
    "agent_id": "agent_abc123",
    "call_id": "call_def456",
    "failure_reason": "Agent did not transfer emergency call within 10 seconds",
    "call_recording_url": "https://app.relyable.ai/calls/call_def456",
    "transcript": "..."
  }
}

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Verifying Webhooks

All webhooks include a signature in the X-Relyable-Signature header for security.

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Signature Verification (Node.js)

const crypto = require('crypto');

function verifyWebhook(payload, signature, secret) {
  const expectedSignature = crypto
    .createHmac('sha256', secret)
    .update(JSON.stringify(payload))
    .digest('hex');
  
  return crypto.timingSafeEqual(
    Buffer.from(signature),
    Buffer.from(expectedSignature)
  );
}

// In your webhook handler
app.post('/webhooks/relyable', (req, res) => {
  const signature = req.headers['x-relyable-signature'];
  const secret = process.env.RELYABLE_WEBHOOK_SECRET;
  
  if (!verifyWebhook(req.body, signature, secret)) {
    return res.status(401).send('Invalid signature');
  }
  
  // Process webhook
  const { event, data } = req.body;
  
  switch (event) {
    case 'test_run.completed':
      handleTestComplete(data);
      break;
    case 'agent.score_dropped':
      alertTeam(data);
      break;
    // ... handle other events
  }
  
  res.status(200).send('OK');
});

​
Signature Verification (Python)

import hmac
import hashlib

def verify_webhook(payload, signature, secret):
    expected_signature = hmac.new(
        secret.encode(),
        payload.encode(),
        hashlib.sha256
    ).hexdigest()
    
    return hmac.compare_digest(signature, expected_signature)

# In your webhook handler
@app.route('/webhooks/relyable', methods=['POST'])
def webhook():
    signature = request.headers.get('X-Relyable-Signature')
    secret = os.environ.get('RELYABLE_WEBHOOK_SECRET')
    
    if not verify_webhook(request.data, signature, secret):
        return 'Invalid signature', 401
    
    data = request.json
    event = data['event']
    
    if event == 'test_run.completed':
        handle_test_complete(data['data'])
    elif event == 'agent.score_dropped':
        alert_team(data['data'])
    
    return 'OK', 200

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Webhook Retry Logic

If your endpoint returns a non-200 status code, Relyable will retry:
AttemptDelay
1Immediate
21 minute
35 minutes
415 minutes
51 hour
After 5 failed attempts, the webhook is marked as failed and you’ll receive an email notification.

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Testing Webhooks

Use the Send Test Event button in your webhook settings to send a test payload to your endpoint. This helps you verify your integration before real events occur.

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Best Practices

Return a 200 status code immediately. Process the webhook asynchronously to avoid timeouts.
Never trust webhook payloads without verifying the signature. This prevents spoofing attacks.
Due to retries, you might receive the same event multiple times. Use the event ID to deduplicate.
Webhook URLs must use HTTPS. Plain HTTP is not supported for security reasons.

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Debugging Webhooks

View webhook delivery logs in your workspace settings:
  • Request payload
  • Response status code
  • Response body
  • Delivery timestamp
  • Retry attempts
This helps you debug integration issues quickly.